General Rental Information
RENTAL DETAILS:
- Our standard rental period spans 4-5 days, with prop collection and return available exclusively on Tuesdays, Thursdays, and Saturdays.
- Pick up and drop off location is at 15, Jalan PJS 11/18, Bandar Sunway, 46150 Subang Jaya, Selangor.
​
​
SECURITY DEPOSIT:
- A security deposit equivalent to double the rental amount is required upon prop collection, payable in cash, TnG, or via bank transfer. This deposit is fully refundable upon the timely return of props in their original condition.
​
​
DAMAGE/LOSS POLICY:
- Please ensure all rental items are returned in their original packaging.
- Missing or damaged props will incur charges at their full retail value, deducted from the security deposit.
- Stained fabric will be subject to a cleaning fee of RM10 per piece (applicable to all fabrics, backdrop cloth, table runners, batik cloth, and shawls).
​
​
CHANGE OF DATE:
- Requests for date changes should be submitted at least 10 days prior to the scheduled collection date and are subject to availability. Each order is permitted one date change.
​
​
CANCELLATION POLICY:
- All cancellations must be made in writing to Studio Monnay.
- Cancellations made more than 7 days before the collection/event date will receive a 50% refund of the amount paid.
- Cancellations made less than 7 days before the collection/event date will not receive a refund.
- No notice of cancellation given or no show on the collection/event date will result in no refund.
​
Please review the detailed policy outlined in the Terms and Conditions before proceeding to check out and make payment.
​
​
